FAQs
Shipping
Returns and Refunds
Warranty
Compatibility and Usage
Payment
Customer Support
1. Shipping
What are the order processing times?
Orders are usually processed within 1-2 business days.
What are the estimated delivery times?
Delivery times depend on your location and the chosen shipping method.
Do you offer international shipping?
Yes, GYRAE ships to many countries worldwide.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number to follow your package.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and shipping method.
2. Returns and Refunds
What is your return policy?
GYRAE offers a 30-day money-back guarantee. If you’re not satisfied, you can return the product within 30 days of receipt for a full refund.
How do I initiate a return?
To start a return, contact GYRAE customer support via their website.
Who pays for return shipping?
Return shipping costs are typically the customer’s responsibility unless the product is defective or there was an error in shipping.
How long does it take to receive a refund?
Once the return is received and inspected, refunds are processed within 5-7 business days.
Can I exchange an item?
Currently, GYRAE does not offer direct exchanges. You may return the item for a refund and place a new order.
3. Warranty
How long is the warranty?
GYRAE products come with a 2-year warranty against manufacturing defects.
What does the warranty cover?
The warranty covers manufacturing defects and product malfunctions. Damage caused by misuse, normal wear and tear, or accidents is not included.
How do I file a warranty claim?
To file a claim, contact GYRAE customer support with your proof of purchase and a detailed description of the issue.
Is the warranty transferable?
No, the warranty is only valid for the original purchaser.
Can I purchase an extended warranty?
Information about extended warranties is not specified on the site. Please contact customer support for more details.
4. Compatibility and Usage
Are GYRAE watches compatible with iOS and Android?
Yes, GYRAE watches work with both iOS and Android devices.
Are the watches waterproof?
Yes, GYRAE watches are water-resistant and designed to withstand extreme conditions.
How do I update the watch’s software?
Software updates are done through the mobile app linked to the watch.
Can I customize the watch faces?
Yes, various watch faces are available via the app, with options for customization.
Can the watch connect to multiple devices simultaneously?
No, the watch can only be paired with one device at a time.
5. Payment
What payment methods do you accept?
GYRAE accepts major credit cards (Visa, MasterCard, American Express) as well as PayPal, Apple Pay, and Google Pay.
Are payments secure?
Yes, GYRAE uses SSL encryption to protect all transactions.
Can I pay in installments?
Installment options depend on your region and are displayed at checkout if available.
Are taxes included in the price?
All applicable taxes are included in the price unless stated otherwise.
What should I do if my payment is declined?
Double-check your payment information or contact your bank. If the issue persists, reach out to GYRAE customer support.
6. Customer Support
How can I contact customer support?
You can reach GYRAE customer support through the online form or email on their website.
Is support available in multiple languages?
GYRAE offers support in English, Spanish and French.
What is the response time for customer inquiries?
The support team aims to respond within 24 hours on business days.
Can I cancel my order after placing it?
You can cancel your order as long as it has not been shipped. Contact customer support promptly to request cancellation.
Does GYRAE provide technical support for their watches?
Yes, GYRAE’s support team can assist with any technical issues you may encounter with their products.
